SETTING OBJECTIVE, KPI AND KRA FOR DEPARTMENT

Why clear objectives, KPIs and KRAs matter

Setting Objectives, KPI and KRA for Department training is a practical and structured programme designed to help organisations in Malaysia translate business goals into clear departmental objectives, measurable KPIs, and meaningful KRAs.

Many departments struggle with unclear targets, inconsistent performance measurement, and KPIs that do not reflect actual job responsibilities. This often leads to confusion, poor accountability, and misaligned performance expectations.

This training equips managers, supervisors, and HR professionals with proven frameworks to set clear objectives, define relevant KPIs, and align KRAs with organisational strategy, ensuring consistent performance tracking and results-driven execution.

What participants will learn and apply

• Objective Setting Aligned to Business Goals
  Translate organisational strategy into clear and achievable departmental objectives.
• Effective KPI Development
  Design measurable, realistic, and relevant KPIs that reflect actual performance outcomes.
• Clear KRA Identification
  Define key responsibility areas that align roles, accountability, and expectations.
• SMART & Balanced Scorecard Approaches
  Apply structured frameworks to ensure KPIs are meaningful and results-focused.
• Performance Monitoring & Review
  Learn how to track, review, and adjust KPIs to support continuous improvement.
• Consistency Across Departments
  Ensure fair and standardised performance measures across teams and functions.

Who should attend this training

• Department Heads & Functional Managers
• Supervisors & Team Leaders
• HR Managers & HR Executives
• Performance Management & OD Practitioners
• Managers responsible for KPI setting and reviews

Industries Served

• Corporate & Professional Services
• Manufacturing & Engineering
• Banking, Finance & Insurance
• Retail, Logistics & Supply Chain
• Healthcare, Education & Technology
• SMEs, MNCs, Government & GLCs

Training structure and delivery

• Training Duration: 1 Day or 2 Days (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Workshops, group exercises, KPI development clinics
• Group Size: Corporate in-house or public programmes
• Materials Provided: KPI templates, KRA frameworks, scorecard samples
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia

What makes this training effective

• Highly Practical & Hands-On
  Participants develop real KPIs and KRAs relevant to their own departments.
• Business & Strategy Alignment
  Ensures departmental goals directly support organisational objectives.
• Malaysia Workplace Focus
  Designed around local organisational structures and management practices.
• Manager-Friendly Frameworks
  Simple, clear, and easy-to-apply KPI and KRA models.
• Delivered by Experienced Practitioners
  Facilitated by trainers with real-world performance management experience.

• What is the difference between KPI and KRA?
  KRAs define key responsibility areas, while KPIs measure performance outcomes within those areas.
• Is this training suitable for non-HR managers?
  Yes. It is designed for managers responsible for setting and monitoring performance.
• Can this training help standardise KPIs across departments?
  Yes. It focuses on consistency and alignment across organisational functions.
• Will participants develop KPIs during the session?
  Yes. Practical exercises guide participants to create real departmental KPIs.
• Can the programme be customised?
  Yes. Content can be tailored to your industry, structure, and performance framework.

Turn goals into measurable performance.

Stop managing with unclear targets and inconsistent expectations. Build a structured, transparent, and results-driven performance system.

• Contact CAYS Academy to book this training
• Enquire now for corporate in-house or public sessions
• Limited slots available – strengthen performance accountability today