PERFORMANCE MANAGEMENT AND EFFECTIVE APPRAISAL TECHNIQUES

Why performance management and appraisals often fail

The Performance Management and Effective Appraisal Techniques training is a practical and structured programme designed to help organisations in Malaysia implement effective performance management systems and conduct fair, objective, and meaningful performance appraisals.

Many organisations struggle with unclear expectations, inconsistent appraisal practices, rating bias, and uncomfortable performance discussions. When performance management is poorly executed, it leads to disengagement, disputes, weak accountability, and limited performance improvement.

This training equips HR professionals, managers, and leaders with proven frameworks, tools, and techniques to manage performance continuously, conduct effective appraisals, and turn performance reviews into productive development conversations.

What participants will learn and apply

• Performance Management System Fundamentals
  Understand how goal setting, monitoring, feedback, and appraisal fit into a complete performance management cycle.
• Effective KPI & Objective Setting
  Learn how to set clear, measurable, and aligned KPIs that drive accountability and results.
• Objective & Bias-Free Appraisal Techniques
  Apply structured evaluation methods to ensure fairness, consistency, and defensible ratings.
• Conducting Productive Performance Review Conversations
  Develop skills to give constructive feedback, manage reactions, and motivate employees.
• Managing Underperformance & Improvement Plans
  Learn how to address performance gaps professionally using clear documentation and action plans.
• Linking Performance to Development & Rewards
  Align appraisal outcomes with training, career development, and reward decisions.

Who should attend this training

• HR Managers, HR Executives & L&D Professionals
• Managers, Supervisors & Team Leaders
• Department Heads & Functional Managers
• Business Owners & Senior Management
• Performance Management & OD Teams

Industries Served

• Corporate & Professional Services
• Manufacturing & Industrial Sector
• Banking, Finance & Insurance
• IT & Technology
• Healthcare & Education
• Retail, Sales & Service Industry
• Government & GLCs

Training structure and delivery

• Training Duration: 1 Day or 2 Days (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Workshops, case studies, role plays, appraisal simulations
• Group Size: Corporate in-house or public programmes
• Materials Provided: KPI tools, appraisal templates, performance review guides
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia (bilingual delivery available)

What makes this programme effective

• End-to-End Performance Management Focus
  Covers the full cycle from goal setting to appraisal and development.
• Highly Practical & Application-Driven
  Participants practise appraisal discussions and evaluation techniques.
• Fair, Objective & Defensible Approach
  Reduces bias, disputes, and dissatisfaction in appraisal outcomes.
• Malaysia Workplace Context
  Tailored to local organisational culture and employment practices.
• Stronger Performance & Accountability Culture
  Organisations report clearer expectations and improved performance conversations.

• Is this training suitable for both HR and managers?
  Yes. It is designed for HR professionals and people managers involved in performance management.
• Does this training cover KPI setting?
  Yes. Effective KPI and objective setting is a core component of the programme.
• Will this help reduce appraisal disputes?
  Yes. Structured evaluation and clear criteria improve fairness and consistency.
• Can the programme be customised?
  Absolutely. Content can be aligned with your existing performance management system.
• Does it cover managing poor performance?
  Yes. Participants learn how to address underperformance professionally and constructively.

Transform performance reviews into performance improvement

Move beyond annual appraisals and build a performance management system that drives results. Equip your leaders and HR teams with the skills to manage performance fairly and effectively.

• Contact CAYS Academy to book this training
• Enquire now for corporate in-house or public programmes
• Limited slots available – strengthen your performance culture today