UNDERSTANDING LOBOR COURT PROCEDURES & EMPLOYEE GRIEVANCE HANDLING

Why understanding labour court and grievance procedures is critical

Understanding Labour Court Procedures & Employee Grievance Handling is a practical and compliance-focused training programme designed to help organisations in Malaysia manage workplace disputes effectively and navigate labour court processes with confidence.

Many organisations face escalation of employee complaints due to weak grievance handling, poor documentation, or lack of knowledge of labour court procedures. These issues often result in unnecessary disputes, legal exposure, and reputational damage.

This training equips HR professionals, managers, and industrial relations practitioners with structured grievance handling frameworks, procedural knowledge, and real case insights to manage disputes fairly, lawfully, and professionally.

Core competencies covered in this programme

• Labour Court Structure & Jurisdiction
  Understand how labour courts operate in Malaysia and the types of cases handled.
• End-to-End Grievance Handling Process
  Learn structured steps to manage employee complaints before escalation.
• Domestic Inquiry & Disciplinary Procedures
  Apply fair and defensible processes in misconduct and dispute cases.
• Documentation & Evidence Management
  Prepare proper records, reports, and evidence for dispute resolution.
• Representation & Case Preparation
  Gain practical insight into preparing cases for labour court proceedings.
• Risk Reduction & Dispute Prevention
  Identify common employer mistakes and learn how to prevent repeat cases.

Who should attend this training

• HR Managers & HR Executives
• Industrial Relations (IR) Practitioners
• Department Heads & Line Managers
• Business Owners & Directors
• Legal & Compliance Teams

Industries Served

• Manufacturing & Industrial Sector
• Corporate & Professional Services
• Retail, Logistics & Hospitality
• Banking, Finance & Insurance
• Healthcare, Education & Technology
• SMEs, MNCs, Government & GLCs

Programme structure and delivery

• Training Duration: 1 Day or 2 Days (customisable)
• Delivery Mode: On-site (Malaysia), Online Live, or Hybrid
• Training Format: Workshops, case studies, role plays
• Group Size: Corporate in-house or public programmes
• Tools Provided: Grievance handling flowcharts, documentation templates
• Certification: Certificate of Completion
• Language: English / Bahasa Malaysia

What makes this programme effective

• Malaysia Labour Law Focused
  Designed around local labour court procedures and industrial relations practices.
• Practical & Risk-Based
  Focuses on preventing disputes through proper grievance handling.
• Experienced IR Practitioners
  Delivered by facilitators with hands-on labour court experience.
• Real Case Insights
  Learn from actual dispute cases and common employer pitfalls.
• Customisable for Organisational Needs
  Suitable for SMEs, large organisations, and public sector entities.

• What types of cases go to the labour court?
  Cases include unfair dismissal, wage disputes, and employment-related claims.
• Can good grievance handling prevent court cases?
  Yes. Proper grievance handling often resolves issues before legal escalation.
• Is this training suitable for managers?
  Yes. Managers play a key role in early grievance resolution.
• Does this training cover domestic inquiry procedures?
  Yes. Domestic inquiry and disciplinary processes are covered.
• Will this reduce legal and compliance risk?
  Yes. Proper procedures significantly reduce exposure to disputes.

Resolve disputes early. Protect your organisation.

Stop reactive dispute management and costly labour court cases. Build strong grievance handling and dispute resolution capability.

• Contact CAYS Academy to book this training
• Enquire now for corporate in-house or public sessions
• Limited slots available – manage disputes the right way