We want you to rest easy and enjoy your furniture with peace of mind.

How long is the warranty period?

All Metro Mega Furniture Store furniture is covered by a 1 years warranty against manufacturing or mechanism defect. The warranty period for the furniture starts on the date of delivery.

Please note that we offer a 3 months for item(s) on clearance sale or discounted promotion item(s).

I bought my item on Flash Sale/ Clearance Sale Event, do I still get covered for warranty?

All items that are bought in clearance price will be covered by 3 months warranty against manufacturing or mechanism defect. The warranty period for the furniture starts on the date of delivery.

How do I keep track of the warranty?

The warranty is valid for 2 years (for normal price items) and 3 months (for clearance or discounted promo items) from the date of delivery stated on the Delivery Order (DO). Worry not, we keep a copy of the relevant document, you just need to verify your details with us.
 

ITEM OR PART	WARRANTY DURATION	LABOUR COVERAGE
Frame, spring and webbed seating system used in Upholstered and Leather Sofa and Sofabed	3 years	3 years
Mechanism in Recliner Sofa and Adjustable Armchair and Sofabed	1 years	1 years
Hydraulic in Storage Bed Frame	1 years	1 years

What does this warranty NOT cover?

1. This warranty does not cover any loss or damage suffered by you or anyone else arising from:
2. Daily or accidental wear and tear
3. Modification of product that has not been authorized in writing
4. Exposure to extreme temperature (under sunlight) or humidity
5. Misuse, negligence or abuse of the product
6. Improper maintenance
7. Un-authorised repair
8. Drilling service as per requested by customers

This warranty also does not cover any item(s) that is purchased on clearance sale, special event sale, or "as-is".

How do I request for a service?

All you need to do is to verify your purchase with us, then show us the defects in picture or videos. We will follow up with you subsequently.

What kind of service will I get?

Based on your description, we will assess whether the defect or malfunction is claimable under the warranty clause.

If it falls under the warranty cover, we may either rectify it by (subject to our discretion):

1. Rectify the defect to ensure it functions as described in product description
2. Exchanging the faulty part with a new part,
3. Exchange a new one, or
4. Refund on a prorated depreciation basis.

Is there a charge for the warranty claim?

If the product malfunction fits the clause under warranty claim, we will rectify it FREE OF CHARGE.

Please note that delivery cost of warranty claim will be borne by customer.

What if the warranty on the product has expired?

If the warranty has expired and you would like to rectify any faulty or malfunction product, we can still do something for you Get in contact with us, we will advise you accordingly.