Customer satisfaction is paramount for us. To make sure that our customers love the Metro Mega Furniture Store experience, we go out of our way to provide a comprehensive return policy.

Order Cancellation Before Delivery

If you have a change of mind before delivery, you can cancel your order within 7 days from your order purchase date.

Your item(s) is not eligible for cancellation if one of the following conditions is met:

1. More than 7 days from the date of purchase
2. Item(s) was bought as clearance item(s) or discounted promotion item(s)
3. Custom made or special order.

 

	Cancel - Store Credit	Cancel - Refund
Administration Fees	-	20% cancellation fees incurred - services - documentary - processing
Refund Amount	Store Credit	Amount Balance - less above mentioned fee

Store Credit can be kept valid for 6 months from the date of cancellation request. Store Credit can be used by any of your authorized personnel as you allow. Store Credit will be automatically considered forfeited if it is not used within the 6 months validity.

The refund amount usually takes 7-21 working days to go back to your bank account.


Return After Delivery

If you are not satisfied with your item(s) after receiving it, you have up to 7 days from the date of delivery to return your item(s). To ensure a successful return, please make sure that your piece is in as-new condition.

Your item(s) is not eligible for return if one of the following conditions is met:

1. More than 14 days from the date of delivery
2. Item(s) was bought as clearance item(s) or discounted promotion item(s)
3. Item(s) was ordered/ booked and held in our Warehouse storage for more than 3 months

 

	Return – Exchange	Return – Refund
Initial Delivery Fee	Waive	Depending on Delivery Zone* Refer table below
Collection Transportation Fee	Depending on Delivery Zone (Waive if item(s) is collected on the same trip for exchange)	Depending on Delivery Zone
Assembly Fee (applicable for bed frame/ wardrobe only)	RM80 per item	RM80 per item
Dismantle Fee (applicable for bed frame/ wardrobe only)	RM80 per item	RM80 per item
Repackaging Fee	RM50 per item	RM50 per item
Administration Fee	-	15% cancellation fees incurred -service -documentary -processing
Refund Amount	-	Amount Balance – less above mentioned fee

Note: The return collection date is subjected to our Metro delivery schedule. We reserve the right to reject any return requested.

The refund amount usually takes 7-21 working days to go back to your bank account.

We will do our best to accommodate all reasonable return requests. We however reserve the right to refuse or deny any or all requests for return at our sole discretion.

To be eligible for a return / exchange / refund,. Also, the item must be in the same condition that you received it, uninstalled or unused, and in its original packaging. You will also need the receipt or proof of related purchase documents.

Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s colour, so that’s not eligible for a return / exchange / refund.

We strictly do not accept return and refund for change of mind

Note: All the measurements are made by hand, there may be 1-2cm deviations. Product may vary slightly from images due to the use of natural wood colour and grain pattern, marble colour and stone pattern, different fabric batch, leather grains and etc. May due to the photoshoot screen settings and lighting conditions.

Can I get a refund if item(s) delivered does not fit the entrance of my premise?

We are very experienced in delivering furniture to condo, offices and landed building, therefore we will make sure all our item(s) can fit in standard size entrances, ie. Door, lift, staircases etc. Due to this restriction, we will only install big item(s) such as bed frame, wardrobe and book rack on site.

However, for certain model of bed frame, the bed slat is as per bed sizes and might not fit in smaller entrances. Kindly inform us if your entrance is smaller than standard size, we will advise your purchases accordingly.

Please note that it is customer's responsibility to ensure that the item(s) can fit the entrance of the premises. In any cases where item(s) does not fit, returned item(s) is subject to our company return policy.

What if item(s) is damaged during delivery?

Every piece of our furniture is safely packaged in flat box or wrapped with double protection for safe transit from our warehouse to customer’s premise. Installation and delivery are also handled by our professionally trained in- house Assembly Team.

During each delivery session, our team will guide customer to perform an overall check on the item(s) delivered prior to you acknowledging the receipt of the item(s) in good and agreeable condition, ie. Signing the delivery order (DO).

However, in the rare occurrence of item(s) being damaged during delivery, you can return it on the spot – just contact our customer service team and/or write a note on the delivery order (DO), we will arrange to send a replacement at our soonest without any extra charges.

If the damage of the item(s) is reported to us after acknowledging the receipt of the item(s) in good and agreeable condition, ie. Signing the delivery order (DO), your return request will be subject to return policy.

Please note that our warranty does not cover wear and tear. For more information on our warranty, click here.

What if incorrect item(s) is being delivered?

During each delivery session, our team will guide customer to perform and overall check on the item(s) delivered prior to you acknowledging the receipt of the item(s) in good and agreeable condition, ie. Signing the delivery order (DO).

Though rare, there is a possibility of an incorrect item being delivered to you. You can return the item during the delivery session. Please contact our customer service team and we will arrange to send the correct item to you at our soonest without any extra charges.

What if item(s) is faulty after delivery?

If the furniture is faulty and does not function as warranted during the warranty period, our company will either, at our discretion,

i. Repair it to make it function as warranted, or
ii. Replace it with one that is at least functionally equivalent
iii. If (i) and (ii) is unable to be fulfilled, we will proceed for a Return - Refund

Please note that our warranty does not cover wear and tear. For more information on our warranty, click here.

How do I request for a return?

Our customer service team will be in close contact with you from the point of confirming your order and delivery details to the point of actual delivery to your address. You may just WhatsApp or contact us. Calling the office or email works too – whichever is more convenient for you!

How long is the store credit valid?

Store Credit can be kept valid for 6 months from the date of cancellation request. Store Credit can be used by any of your authorized personnel as you allow. Store Credit will be automatically considered forfeited if it is not used within the 6 months validity.