Job Title	E-commerce Executive (Mandarin Proficiency)
Position Level	Fresh/Entry Level
Job Specialization	Customer Service
Qualification	Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree, Professional Certificate
Employment Type	Full-Time, Internship, Contract
Responsibilities	The E-commerce Executive will play a crucial role in managing our presence on multiple e-commerce platforms in Malaysia, including Shopee, TikTok, Lazada, and Facebook. The ideal candidate will be proficient in Mandarin and have the technical skills to set up and manage auto-reply systems on WhatsApp and Messenger, enhancing our customer service capabilities. Key Responsibilities: Platform Management: Oversee and maintain the company's e-commerce presence on Shopee, TikTok, Lazada, and Facebook, ensuring all product listings are accurate and up-to-date. Customer Support: Implement and manage auto-reply systems on WhatsApp and Messenger to promptly address customer inquiries and improve response times. Order Processing: Monitor order fulfillment processes on various platforms to ensure timely delivery and customer satisfaction. Performance Analysis: Track and analyze key performance metrics across platforms to identify trends and areas for improvement in online sales. Collaboration: Work closely with the marketing team to execute promotional campaigns and optimize product visibility on all e-commerce platforms.
Job Location	Penang
Other Location	-
Years of Experience	0
Age Range of Candidate	-
Monthly Salary	-
Requirements	Mandarin Proficiency: Fluency in Mandarin to effectively communicate with Mandarin-speaking customers and stakeholders. E-commerce Expertise: Proven experience in managing online sales platforms such as Shopee, TikTok, Lazada, and Facebook. Auto-Reply Setup: Technical skills to set up and configure auto-reply systems on WhatsApp and Messenger, including knowledge of relevant tools and software. Customer Service: Strong communication and customer service skills to handle inquiries and resolve issues effectively. Analytical Skills: Ability to analyze data and generate actionable insights to drive sales performance. Team Player: Collaborative mindset with the ability to work effectively within a team and across departments. Problem-Solving: Strong problem-solving skills to address challenges and implement effective solutions. Preferred Qualifications: Education: Bachelor’s degree or diploma in Marketing, Business Administration, or a related field. Experience: Prior experience in a similar role within an e-commerce setting.