Job Title	CUSTOMER SERVICES
Position Level	Non-Executive
Job Specialization	Clerical/Administrative Support
Qualification	Primary/Secondary School/SPM/"O" Level
Employment Type	Full-Time
Responsibilities	Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Job Location	Selangor
Other Location	KLANG
Years of Experience	1
Age Range of Candidate	19 - 55
Monthly Salary	2000 - 4500
Requirements	Fluent in BM, English and Mandarin Patience. Patience is crucial for customer service professionals. Attentiveness. ... Ability to communicate clearly. ... Knowledge of the product. ... Ability to use positive language. ... Acting skills. ... Time management skills. ... Ability to read customers.