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IKU Feedmill Sdn Bhd

IKU Feedmill Sdn Bhd was founded in 2013.

IKU is primarily involved in manufacturing of animal feed and pet food, especially Dry Cat Food and Dry Dog Food. We are strategically located in Pandamaran, Port Klang, which is a city and the main port in Malaysia.

We specialize in cat food, dog food, and many more. We promise the quality of our products, the best price, and understanding specific needs of our customers.

Our vision is to become a leading pet food manufacturer and supplier in Malaysia and Oversea.

Currently, our main customers are in Malaysia. Our target is to supply the products by exporting them to overseas. We promise the quality of our products, the best price, and understanding the specific needs of our customers.

In 2019, IKU began to develop its own brands, namely I-Recipe, Sunlike, Wawa, Miku and Myza. This product has been sold in retail stores and supermarkets in Malaysia.

If you are interested in any of our products, kindly check out our online store. Also if you got any questions, please feel free to contact us. We will be delighted to hear from you.

COMPANY QUALITY POLICY

IKU Feedmill Sdn Bhd is committed in providing the highest quality on:
1. Manufacturing of Pet Food

Consistently meeting or exceeding our client’s expectations and requirements.
Continual improvement of our processes and systems.
Complying with ISO 9001 and other applicable requirements.

COMPANY QUALITY OBJECTIVES

Department	Quality Objectives
Quality Control	To achieve not more than 5 customers complaints for quality per year.
Sales	To ensure customer satisfaction level averagely ≥ 70% per year.
Production	To ensure machine breakdown (with duration > 6 hours) not more than 5 cases per month.
Purchasing	To achieve supplier performance evaluation averagely at least 75% per year.
Human Resource	To achieve ≥ 8 training hours for each department per year.

QUALITY OBJECTIVES PLANNING

Department	Quality Objectives	Action Taken	Resource	Monitoring Frequency	Monitoring Method	Person in Charge
Quality Control	To achieve not more than 5 customers complaints for quality per year.	To ensure incoming and outgoing inspection is carried out.	Manpower, Inspection tools (if required)	Yearly (Jun - May of each year)	To monitor the number of customer complaints	QC HOD
Sales	To achieve customer satisfaction level at least averagely 70% per year.	To carry out customer satisfaction survey and improve on feedback from customers.	Manpower	Yearly (Jun - May of each year)	To monitor the customer satisfaction survey ratings received.	Sales HOD
Production	To ensure machine breakdown (with duration > 6 hours) not more than 5 cases per month.	To monitor the preventive maintenance	Manpower, maintenance tools, vendor	Monthly (Jun - May of each year)	To monitor the delivery time of products.	Administration & Logistics HOD
Purchasing	To ensure supplier quality problems (defect) ≤ 3 cases per month.	To highlight external providers when there is discrepancy and monitor the performance of external providers.	Manpower, communication tools and facilities	Monthly (Jun - May of each year)	To monitor the number of supplier complaints.	Purchasing HOD
Purchasing	To ensure supplier performance averagely ≥ 75% per year.	To approve quality external provider.	Manpower	Yearly (Jun - May of each year)	Monitor the rating: Supplier & Subcontractor Evaluation Form.	Purchasing HOD
Human Resource	To achieve ≥ 8 training hours for each department per year.	To conduct training needs analysis and training plan for employees.	Manpower, training provider, training facilities	Monthly (Jun - May of each year)	To monitor the training hours conducted for employees / department.	Human Resource HOD

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IKU Feedmill Sdn Bhd - Established in year 2013, IKU Feedmill Sdn Bhd is a company that manufactures and supplies a wide range of quality pet food. We specialize in cat food, dog food, and many more.

IKU Feedmill Sdn Bhd

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