Servicing & Maintenance

Sastronic Sdn Bhd provides professional servicing and maintenance for both new and refurbished copiers, ensuring smooth and efficient operation for your office. With decades of hands-on experience supporting offices, schools, and organisations, our technicians help you reduce downtime, improve print quality, and extend the life of your machine.

If your copier is printing faint lines, jamming frequently, or slowing down during busy hours, we diagnose the issue clearly and fix it with practical solutions that keep your team moving.

What Does Our Copier Servicing & Maintenance Include?

Our maintenance work focuses on the parts and settings that impact daily performance. We do not just “patch” problems—we aim to prevent repeat breakdowns.

Typical Service Tasks

• Cleaning & internal dust removal – Helps prevent jams and improves paper feed consistency.
• Roller & feeder inspection – Reduces misfeeds, double-feeding, and paper slippage.
• Print quality checks – Addresses faint prints, streaks, smudges, and uneven toner coverage.
• Basic calibration – Ensures clearer text, sharper lines, and stable performance.
• Error code diagnosis – Identifies the root cause quickly and accurately.
• Performance testing – Confirms smooth copying, printing, scanning, and document feeding.

We service machines used in high-volume environments too—where consistent output and uptime matter most.

How Our Service Supports Different Copier Types

• New copiers – Keeps performance consistent and helps protect long-term reliability.
• Refurbished copiers – Improves stability by checking wear points and optimising operation.
• Office fleets – Supports multiple machines with consistent service quality and record keeping.

Our goal is simple: fewer interruptions, smoother workflows, and predictable copier performance day after day.